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At check in for flight 2356 my bag was viewed by personnel as outsized. Placed in sizing Test & was 1 inch to tall . My gripe- my spouse with identical bag was not ( diff shade) asked to sizing Examine. observed various certainly as well tall luggage previous Check out pt. your shedding $.
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I am writing to tell you of my Terrible encounter traveling on American Airways. Initially off, I was verified on flight # 1696 from New Orleans to Chicago for the five:15 departure on 7/9/07. As you can imagine following quite a few changes to this departure time with little or no interaction from an Airline representative regarding the hold off (right up until the flight time elapsed and no updates have been created) I inquired and discovered that the delay was a immediate result of inclement weather. Upon arrival to Chicago’s O’Hare Airport, I uncovered that just after presenting to my departure gate for my relationship, which the flight # 4169 departed underneath twenty minutes before my arrival for the gate.
I tried to make reservations for a close-by hotel via your Airline Lodging services just to know that there were no vacant rooms readily available. I used to be still left to hitch the rest of the displaced travellers to sleep while in the airport terminal with a cot with a blanket and pillow. I am appalled that from the 21st Century, I had to knowledge this level of humiliation.
we constantly fly united. usually. not long ago, however, we had the opportunity to purchase a Considerably decreased fare on the internet as a result of american airlines. now i see why it was reduce — customer service was atrocious, the web site didn’t perform effectively, And that i missing out on a fantastic deal.
Once we ultimately obtained an electronic mail reaction from American Airlines, the total reaction time was somewhere around 1 hour. Whilst we waited an hour or so, we did obtain numerous responses to our Preliminary dilemma:
Thanks for making contact with American Airways Customer Relations. my response This can be an automatic acknowledgment, providing me a chance to share along with you immediately what is happening with all your message.
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I've provided an posting that outlines your organization as becoming the worst airline from the market which isn't some thing for being pleased with. Dependant on my knowledge I'll say that i'm by no means planning to fly with your business again, and neither will any individual I do know. I've previously publically declared my frustrations together with your airline on all of the social networking web pages.
To I don’t know how Lots of individuals trying to get this resolved. I had been so frustrated and about to surrender
I also would like to touch upon the superb service AA delivers for the handicapped. I am eighty four many years old and now need wheelchair aid to get all over during the airports. I used to be impressed and delighted in the support I been given, and in addition with the attitudes on the those who assisted me with the wheelchair help, and in addition the drivers in the handicap carts in Charlotte airport. They were being all so helpful and very pleasant in addition.
You will find a middle aged African American girl with a short hair cut and glasses at your Philadelphia Airport area who refused to provide me her comprehensive title After i asked for it as a consequence of her despicable Angle. She last but not least instructed me her identify was “D” and hid her title badge as she stated this. “D” would not should have a work in client service and especially not in the first class sign in place the place I encountered her. As I rushed previous the very long TSA line to your self service ticketing counter with only 40 minutes until finally my flight departed I was pleased to discover there was a free kiosk. I began to retrieve my reservation and halfway by this process “D” walked up to me and stated “This really is for first-class travellers only” I looked up from the screen baffled simply because there wasn’t any indication or indicator which the kiosks had been first-class kiosks and Also I questioned how “D” understood I used to be or was not top notch and why she would make such an assumption. I replied “Excuse me?” “D” condescendingly said “These kiosks are for first class travellers only”.
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